Vendor Is Not Visible in Dooap

What to do, when a vendor does not appear in the drop-down menu for vendors?

If you cannot find the vendor in the menu when searching with the vendor's name or number, go through the following steps.

Company Selection

Check that the invoice has the correct company selected.

If an incorrect company is selected, the correct vendor might not appear as vendors are imported per company to Dooap.

Vendor Management

In case the correct company is selected for the invoice, but the vendor still does not appear in the menu, navigate to Admin > Vendors.

If you cannot access the view, please contact your main user.

1. First, select the correct company.
2. Then search by name or number.
   1. If the vendor appears in the menu:
      1. Check that the vendor is not set as inactive.
         If Not active is selected, that will inactivate the vendor and the vendor will not be available in the vendor menu on the invoice.
      2. Also check from D365 that the vendor is added to the correct company.
      3. If the vendor is active and added to the correct company also in D365 but still the vendor is not available on the invoice, contact Dooap support via email support@dooap.com (if you are the main user) or ask your main user to contact Dooap support.

1. 1. If the vendor does not appear in the vendor menu:
      1. Ensure that the vendor is created and added to the correct company in D365.
      2. Navigate to Admin > AX Import in Dooap.
      3. Click Deselect all.
      4. Then select Vendor and VendorParameter active.
      5. Click Import.
         
         
         
         
         
         
      6. If the vendor still does not appear in the menu on the invoice, contact Dooap support via email support@dooap.com (if you are the main user) or ask your main user to contact Dooap support.