How to proceed when approving an invoice is not working?
If clicking the Approve button does not work, please follow these steps to resolve the situation:
- Are there errors or warnings regarding that invoice in right corner of the invoice header fields?
→ Click the red/yellow box to see further details. If there are warnings/errors regarding different invoices, the invoice specific details will be displayed once you click the number of the invoice from the black box.
- Check that next workflow step is assigned to someone.
→ If the next workflow step is unassigned, approving won't work. Please assign the next step to a user to approve the invoice. - If these steps won't resolve the issue, please contact us support@dooap.com.
→ Include the following details to your message:
- Invoice number and vendor name.
- The name of the user who tried to approve the invoice.
- The time when the user tried approving the invoice.
