Retransferring Invoices from Dooap to D365

How to proceed when the transfer from Dooap fails? How to retransfer invoices from Dooap to D365?

Sometimes transferring invoices to D365 fails. Follow these steps below to resolve the errors.

1. Open the failed transfer batch and choose the invoice(s) that needs to be re-transferred.
   1. Select the return checkbox for those invoices and then click the return button on the right.
      
      
      
      
      
      
      
      
2. Wait until Dooap changes the transfer status to 'Returned' and the batch colour to green.
   
   
   
   
   
   
3.  Open the Approved invoices section and click '+' to open the invoice(s) you have returned.
   1. To retransfer multiple invoices, you should first do steps 3 and 4 to all invoices accordingly. After that, you can select all those invoices and transfer them all in one batch to D365.
      
      
      
      
      
      
4. Open the invoice history log to investigate why the transfer failed.
5. Correct the invoice based on the error message. In this example, the invoice has been transferred without invoice amount and that needs to be corrected.
   
   
   
   
   
   
   
6. Once the invoice(s) have been corrected, you can retransfer the invoice(s).
   1. First, select the invoice(s).
   2. Then, click the Transfer button.
      
      
      
      
7. Wait and until the new batch has been transferred and turns to green.
   1. If you get an error again, proceed with the same the process from step 1.

Validation error: Invoices are not eligible for transfer

This error message means that the invoice was not returned correctly in the Transfer to Payment view before retransferring it.

To resolve this error, ensure that the invoice is properly returned in the Transfer to Payment (TTP) view before attempting to retransfer it.

The workflow was reset from the Search function and reprocessed, which caused the invoice to appear in the Approved section in the Transfer to Payment view.

For successful transfer, first return the invoice from the Transferred section so that it reappears in the Approved section. Once it is in the correct section, proceed with the transfer again.