At times, you may see invoices that appear stuck in the 'waiting for pickup' status on the Transfer to Payment screen - what does that mean?
Below is a screenshot of an invoice batch that is 'waiting for pickup'. This status means that the backend job is in the process of transferring invoices. If the batch remains blue for a period of time, and doesn't change to either a Green or Red status, this typically means that the Dooap Integration user does not have access to the company that the invoices are assigned to.
To resolve this issue:
1. Navigate to the Admin > User Management.
2. Search for the Dooap Integration user.
3. Navigate to the Companies section to review the companies in the 'Associated companies' column that the integration user has access to. If the company that the invoices are assigned to is missing from this column, simply select the company from the Search companies column.
4. Selecting the company from the available companies column will automatically add the company to the 'Associate companies' column, therefore, giving the integration user access to this company. Add as many companies as needed.
