Why are invoices stuck in 'Waiting for pickup' status in the TTP view?
At times, you may encounter invoices stuck in the 'Waiting for Pickup' status on the Transfer to Payment screen.
The 'Waiting for Pickup' status means that the backend process is actively transferring the invoices.
However, if the transfer status remains as 'Waiting for Pickup' and the batch indicator colour remains blue for an extended period, it typically indicates that the Dooap Integration user lacks access to the company associated with the invoices.
- The batch indicator colour should change to green or red depending on the transfer:
- if the transfer is successful, the colour will be changed to green,
- if the transfer is unsuccessful, the colour will be changed to red.
Steps to Resolving the Issue
- Navigate to Admin > Users.
- Search for the Dooap Integration user.
- Select the integration user and Companies tab.
- Check the companies in the 'Associated companies' column on the right side of the screen. These are the companies the integration user has access to.
- If the company that the stuck invoices are assigned to, is missing from this column, select the company from the Search companies menu.
- If the company that the stuck invoices are assigned to, is missing from this column, select the company from the Search companies menu.
- Selecting the company will add the company to the 'Associate companies' section. This grants the integration user access to the company. Also other companies can be added if missing.
