Manually Added Invoice Not Appearing in Dooap

Why doesn't a manually added invoice appear in Dooap?



Follow the instructions to resolve the issue.

 

  1. Check the invoice file format.
    1. The invoice file format should be .pdf or .xml.
  2. If you have an XML file, ensure that you also add a PDF file as a pair for it.
    1. It is not possible to only add an XML file without a PDF.
  3. Check that the XML and the PDF has the same file name.
    1. E.g. 'invoice10.xml' and 'invoice10.pdf'.
  4. If you are trying to add only a PDF file, check that PDF file name doesn't include any special characters.
  5. For more advanced users, check that the XML file has correct values.

    1. The date must have a correct day, month, century, decade and year as below:

      <DATE>
      <DAY>19</DAY> (Value should be between 1-31)
      <MONTH>8</MONTH> (Value should be between 1-12)
      <CENTURY>20</CENTURY> 
      <DECADE_AND_YEAR>20</DECADE_AND_YEAR>
      </DATE>

    2. The amount values cannot include the currency. The amount should only be the value.

      <INVOICE_TOTAL>
      <AMOUNT SIGN="+" VAT="INCLUDED">718.17</AMOUNT>
      </INVOICE_TOTAL>

    3. Text values (like customer name or street address) cannot include special characters like % & or #.

 

In case the issue is persisting, please contact Dooap support via email support@dooap.com.

  • Please attach the files related to the issue in your email.