Trying to add an invoice to Dooap but invoice never showed up in Dooap.
- Check that invoice file you trying to add, it has a correct file extension (.pdf or .xml)
- If you have XML-file, check that you have also PDF pair for it (Dooap can't add an XML invoice without PDF)
- Check that XML and PDF have the same filename (example invoice10.xml and invoice10.pdf)
- If you are trying to add only PDF-file and an invoice doesn't show up in Dooap
→ Check that PDF filename doesn't include any special characters. - For more advanced users, check your XML-file have correct values.
- Date need to have correct day, month, century and decade&year like this:
<DATE>
<DAY>19</DAY> (Value should be between 1-31)
<MONTH>8</MONTH> (Value should be between 1-12)
<CENTURY>20</CENTURY>
<DECADE_AND_YEAR>20</DECADE_AND_YEAR>
</DATE> -
Amount values can't include currency. There should be just value.
<INVOICE_TOTAL>
<AMOUNT SIGN="+" VAT="INCLUDED">718.17</AMOUNT>
</INVOICE_TOTAL> -
Text values (like customer name or street address) can't include special characters like % & # etc.
- Date need to have correct day, month, century and decade&year like this:
If these steps didn't resolve an issue, then contact to us support@dooap.com.
Please attach those invoice files to the ticket/email, it would help us to resolve the issue.